TERMS AND CONDITIONS

OVERVIEW

This website is operated by ERA Calligraphy.

Throughout this website, the terms “we”, “us” and “our” shall refer to ERA Calligraphy.
References in these Terms and Conditions (“terms”) to “you”, “your”, “the user”, “the customer”, “any other party”, refers to any individual using our website, tools and services, and purchasing the products listed for sale on our website.
ERA Calligraphy offers this website including all information, tools and services on the condition that by accessing and using this website, and by placing an order with ERA Calligraphy, you agree to all terms, conditions and policies stated here.
Please read these terms carefully before accessing or using this website. If you do not agree to all of these terms, you must not use, or order from this website, or access any of the tools or services.
We reserve the right to amend or replace these terms at any time and without notice on this page, it is your responsibility to check this page for changes. Your continued use of and access to the website constitutes acceptance of those changes.
Our store is hosted on Wix, providing us with the e-commerce platform to sell our products and services to you.
ERA Calligraphy uses Stripe to process Debit and Credit Card payments. This secure payment platform is independent and will never disclose your payment details to us. By making payment through ERA Calligraphy's website, you agree to Stripe's Terms & Conditions which can be found here.
Any contractual dispute ensuing shall be dealt with within the jurisdiction of England and Wales.

BUSINESS INFORMATION

Business address: 18 Flitwick Road, Maulden, MK45 2BJ.
Contact email: ellie@eracalligraphy.com.

PRIVACY

Please refer to our Privacy Policy for details on how we process your personal data in accordance with UK data protection laws.

LIMITATION OF LIABILITY

Nothing in these terms limits or excludes your statutory rights under applicable law.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any matter for which it would be unlawful to exclude liability.
Subject to the above, ERA Calligraphy’s total liability to you for any loss or damage arising in connection with your order shall not exceed the total amount paid by you for the products or services.

SECTION 1 – ONLINE PRODUCT CUSTOMISER WEDDING STATIONERY TERMS

1.1 ORDERING

The user can place an order through our website for personalised wedding stationery using the product customiser.
The user confirms and places the order on the site by pressing the “Place Order” button at the end of the checkout process. The customised product in the order is a “personalised product”.

1.2 PERSONALISED PRODUCTS

ERA Calligraphy does not take responsibility for any errors generated by customer mistakes including but not limited to, spelling mistakes, entry of incorrect or mistaken information, grammatical errors, or other ordering errors, including but not limited to mis-selection of paper colour, printing process, ink colour, or entry of incorrect delivery address.
It is up to you to ensure all that all content, including but not limited to; venue information, names, dates and wording is correctly spelled and formatted. The product customiser shows an exact preview of the format of your order, including layout, spelling and grammar as you have entered it.
It is up to you to ensure that you are happy with your selected card colours, envelope colours, printing processes and ink choices as shown on the preview.
Please note that colours may be displayed differently on your screen compared to the completed physical stationery. Paper colour and printing samples are available to order. We strongly recommend that you order these samples to view colours in person before placing the order for your stationery.
Please be aware that samples and proofs may differ slightly from your finished product due to variations between print runs. There may be a difference in the texture, colour, size and positioning of your stationery. These variations are not classed as a fault, and are beyond our control.

1.3 CANCELLATION

Personalised products are exempt from cancellation rights under the Consumer Contracts Regulations 2013.
Once an order is placed, it cannot be cancelled or amended.

1.4 PRODUCTION AND DELIVERY

All personalised products are carefully printed on demand based on your unique specification and design. After your order has been placed, your print files are sent to one of our specialist printers in the United Kingdom. From the point of order, allow up to 20 working days for your printing and delivery.
The price for delivery is shown separately to the product price on the checkout page.
All orders will be posted using Royal Mail Special Delivery or a comparable courier service, unless otherwise specified, which will be tracked and insured.
You will be notified by email with a tracking code when your order has been shipped.
Please ensure that there will be someone at your specified address to sign for your delivery. ERA Calligraphy will not accept responsibility for items lost in the post or delayed due to postal strikes or other circumstances beyond our control.
Orders shipped outside the United Kingdom may incur customs charges, import charges, tariffs or other fees which may be charged when the parcel reaches its destination country. ERA Calligraphy does not cover and is not liable for any of these fees or charges. It is the responsibility of the customer to check whether any fees or charges will be incurred before placing an order with ERA Calligraphy.
We, or any delivery service that we use, are not liable or responsible for the delay or failure to deliver your order as a result of an event beyond our control, which may include but is not limited to, adverse weather, road traffic accident or closure, strike or industrial action, invasion, terrorist attack, war, fire, flood, explosion, earthquake, pandemic or other natural disaster.
Following delivery, the products will be at your own risk.

1.5 PAYMENT

ERA Calligraphy uses Stripe to process Debit and Credit Card payments. This secure payment platform is independent and will never disclose your payment details to us. By making payment through ERA Calligraphy's website, you agree to Stripe's Terms & Conditions which can be found here.

1.6 FAULTY ORDERS

If, upon receiving your order, there is damage or the printing is faulty, you may request a reprint or refund. We will not offer a reprint or refund if your printing is in good condition, but the content is wrong due to a mistake made at the point of ordering. If there is an issue with your order, please contact us in writing to ellie@eracalligraphy.com within 7 days of receipt, including a description and clear photograph of the issue.
If you choose to reprint your order, we will arrange the reprinting and postage to you at no additional cost to you.
If you choose a refund for your damaged product, we will refund the total cost of your damaged product, within 28 days of the day that we receive notification from you with evidence of the damage / fault.

1.7 MARKETING

ERA Calligraphy reserves the right to use copies or photographs of the stationery produced for you for the purpose of marketing. This includes photographing your stationery to appear on the ERA Calligraphy website or social media, or including them in sample packs to show to prospective clients as demonstration of the services that ERA Calligraphy can offer. Any addresses will not be photographed or will be obscured from any images used for marketing purposes.

1.8 COPYRIGHT

All work produced by ERA Calligraphy is copyrighted and owned by ERA Calligraphy and can be used by us in future projects.
You and/ or any other party cannot copy or reproduce any proofs that ERA Calligraphy provide you with. Any improper use of the stationery and/ or designs will be pursued.

SECTION 2 – BESPOKE WEDDING STATIONERY COMMISSION TERMS

2.1 BESPOKE DESIGN PROCESS

Your personalised quote and timescale will be provided based on your specific requirements. You will be sent digital proofs to review throughout the process.

Included in your fee, is the provision of three iterations of your design. Should you wish to make any amendments after these three design proofs, there will be an additional fee calculated based on an hourly rate, currently £140 per hour.
You are responsible for ensuring that all wording, spelling and layout on the designs are correct and that all information appears on your design in the correct format. ERA Calligraphy will not accept responsibility for any incorrect details or mistakes.
Following written approval from you, the designs will be sent to print. This written confirmation and approval of the design proof will be taken as confirmation that you are accepting responsibility for all the information exactly as it is shown on your proof. Please be aware that any changes made to your design or your quantities following sign-off will incur an additional charge and will also impact your agreed completion date.

2.2 PROVISION OF INFORMATION

All information such as guest names and addresses must be provided accurately and in the format that you would like them to appear on your stationery. Where provided, please use Excel templates sent by ERA Calligraphy to enter guest details such as names and addresses to ensure that format is correct. Should it be necessary to spend any time re-formatting the information provided by you, you will be charged at an hourly rate (as above).
ERA Calligraphy will not accept responsibility for spelling mistakes or incorrect information provided by you. Any subsequent additions or amendments required will be charged on your final invoice.

2.3 BESPOKE DESIGN PROOFS

Please be aware that samples and proofs may differ slightly from your finished product due to variations in the printing and hand finishing process. You may notice a difference in the texture, colour, size and positioning of your stationery. These variations are not classed as a fault and are beyond our control.

ERA Calligraphy strongly recommends printing all of your proofs for your review as colour and detail will appear differently on your screen compared to print. Please note that the colour of details including (but not limited to) wax seals, papers, and ribbons etc., might appear differently on screen to your completed stationery, depending on your monitor settings.
Printing carried out on your domestic printer will differ from your finished product. ERA Calligraphy cannot guarantee an exact match. For letterpress printed stationery, a Pantone code can be provided to reference the ink colour of your printed stationery. A Pantone reference as shown on your screen may vary from your printed stationery depending on your computer monitor settings.

2.4 PAYMENT

ERA Calligraphy requires payment of a 50% deposit before any bespoke work can commence. For work which includes any printed material, the balance of the fee will be payable before printing. The balance of the fee for all other work will be payable prior to shipping.
For bespoke work, ERA Calligraphy will only accept payment by bank transfer. All payment must be made upon receipt of the invoice, unless otherwise agreed.
Following receipt of the payment, work will commence and will be completed to a timescale as agreed upon booking.
Should there be any changes or additions to be made following payment of deposit, the balance will be added to the outstanding invoice.
Any amendments to the initial booking may alter the completion date and cost of the project.
If for any reason you should need to cancel an order, ERA Calligraphy will be unable to refund any fees already paid. In the unlikely event that ERA Calligraphy should need to cancel your order, you will receive a full refund.

2.5 DELIVERY

All orders will be posted using Royal Mail Special Delivery or a comparable courier service, unless otherwise specified, which will be tracked and insured.
You will be notified by email with a tracking code when your order has been shipped.
Please ensure that there will be someone at your specified address to sign for your delivery. ERA Calligraphy will not accept responsibility for items lost in the post or delayed due to postal strikes or other circumstances beyond our control.
Orders shipped outside the United Kingdom may incur customs charges, import charges, tariffs or other fees which may be charged when the parcel reaches its destination country. ERA Calligraphy does not cover and is not liable for any of these fees or charges. It is the responsibility of the customer to check whether any fees or charges will be incurred before placing an order with ERA Calligraphy.
We, or any delivery service that we use, are not liable or responsible for the delay or failure to deliver your order as a result of an event beyond our control, which may include but is not limited to, adverse weather, road traffic accident or closure, strike or industrial action, invasion, terrorist attack, war, fire, flood, explosion, earthquake, pandemic or other natural disaster, or consequences arising therefrom.
Following delivery, the stationery will be at your own risk.

2.6 MARKETING

ERA Calligraphy reserves the right to use copies or photographs of the stationery produced for you for the purpose of marketing. This includes photographing your stationery to appear on the ERA Calligraphy website or social media, or including them in sample packs to show to prospective clients as demonstration of the services that ERA Calligraphy can offer. Any addresses will not be photographed or will be obscured from any images used for marketing purposes.

2.7 COPYRIGHT

All work produced by ERA Calligraphy is copyrighted and owned by ERA Calligraphy, and can be used by us in future projects.
You and/ or any other party cannot copy or reproduce any proofs that ERA Calligraphy provide you with. Any improper use of the stationery and/ or designs will be pursued.

SECTION 3 - CALLIGRAPHY TERMS & CONDITIONS

3.1 CONFIRMATION OF BOOKING

ERA Calligraphy will issue you with your invoice in full following confirmation of the calligraphy booking.

If for any reason you should need to cancel an order, ERA Calligraphy will be unable to refund any fees already paid. In the unlikely event that ERA Calligraphy should need to cancel your order, you will receive a full refund.

3.2 PROVISION OF INFORMATION

All information such as guest names and addresses must be provided accurately and in the format that you would like them to appear on your stationery.
Where provided, please use Excel templates sent by ERA Calligraphy to enter guest details such as names and addresses to ensure that format is correct. Should it be necessary to spend any time re-formatting the information that you have provided, you will be charged at an hourly rate, currently £140 per hour.

If ERA Calligraphy is writing onto material that you intend supply, please provide an additional 20% of the material to allow for testing and human error.

3.3 MARKETING

ERA Calligraphy reserves the right to use copies or photographs of the calligraphy produced for you for the purpose of marketing. This includes photographing your calligraphy to appear on the ERA Calligraphy website or social media. Any addresses will not be photographed or will be obscured from any images used for marketing purposes.

3.4 CORPORATE CALLIGRAPHY CLIENT

The business logo for corporate clients may be added to ERA Calligraphy's website under 'Clients and Collaborators', unless otherwise agreed.
Once confirmed and booked, the cancellation of a calligraphy job will incur a 50% cancellation fee based on the full agreed quote.

3.5 DELIVERY

All orders will be posted using Royal Mail Special Delivery or a comparable courier service, unless otherwise specified, which will be tracked and insured.
You will be notified by email with a tracking code when your order has been shipped.
Please ensure that there will be someone at your specified address to sign for your delivery. ERA Calligraphy will not accept responsibility for items lost in the post or delayed due to postal strikes or other circumstances beyond our control.
Orders shipped outside the United Kingdom may incur customs charges, import charges, tariffs or other fees which may be charged when the parcel reaches its destination country. ERA Calligraphy does not cover and is not liable for any of these fees or charges. It is the responsibility of the customer to check whether any fees or charges will be incurred before placing an order with ERA Calligraphy.
We, or any delivery service that we use, are not liable or responsible for the delay or failure to deliver your order as a result of an event beyond our control, which may include but is not limited to, adverse weather, road traffic accident or closure, strike or industrial action, invasion, terrorist attack, war, fire, flood, explosion, earthquake, pandemic or other natural disaster, or consequences arising therefrom.
Following delivery, the stationery will be at your own risk.

SECTION 4 – NON-PERSONALISED STORE ITEMS TERMS & CONDITIONS

4.1 ORDERING

ERA Calligraphy will confirm your order by e-mail. The email confirmation will state the goods on order, the total cost of your order including the cost of postage and packaging. If for any reason your order cannot be processed, ERA Calligraphy will be in touch to notify you by email or telephone.
You are responsible for ensuring the accuracy of your shipping and contact details at checkout. ERA Calligraphy will not be held responsible for the loss or delay of any order shipped to an address entered incorrectly at checkout.

4.2 RETURNS AND CANCELLATIONS (NON-PERSONALISED ITEMS)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for non-personalised goods within 14 days of receiving your order, without giving any reason.
To exercise your right to cancel, you must inform ERA Calligraphy of your decision to cancel by contacting ellie@eracalligraphy.com within 14 days of receiving your order.
You must return the goods to us within 14 days of notifying us of your cancellation.
You will be responsible for the cost of returning the goods unless the items are faulty or not as described.
We will issue a refund for the cost of the goods and the standard delivery charge within 14 days of receiving the returned goods, or receiving evidence that the goods have been returned.
Items must be returned in their original condition and packaging. We may make a deduction from the refund if the value and of the goods has been reduced due to handling beyond what is necessary to establish the nature and characteristics of the goods.
This right to cancel does not apply to personalised or bespoke items, which are exempt from cancellation rights.

4.3 PAYMENT

ERA Calligraphy uses Stripe to process Debit and Credit Card payments. This secure payment platform is independent and will never disclose your payment details to us. By making payment through ERA Calligraphy's website, you agree to Stripe's Terms & Conditions which can be found here.

4.4 POSTAGE & PACKAGING

Orders from the Online Store will be posted using either Royal Mail First Class delivery, or Royal Mail Special Delivery depending on your selection at checkout.
A tracking code will not be available for your shipment unless you select Special Delivery. You will be notified when your parcel has been dispatched.
ERA Calligraphy will not accept responsibility for items lost in the post or delayed due to postal strikes or other circumstances beyond our control.
Orders shipped outside the United Kingdom may incur customs charges, import charges, tariffs or other fees which may be charged when the parcel reaches its destination country. ERA Calligraphy does not cover and is not liable for any of these fees or charges. It is the responsibility of the customer to check whether any fees or charges will be incurred before placing an order with ERA Calligraphy.
We, or any delivery service that we use, are not liable or responsible for the delay or failure to deliver your order as a result of an event beyond our control, which may include but is not limited to, adverse weather, road traffic accident or closure, strike or industrial action, invasion, terrorist attack, war, fire, flood, explosion, earthquake, pandemic or other natural disaster, or consequences arising therefrom.
Following delivery, your order will be at your own risk.

4.5 DIGITAL PRODUCTS

Following the purchase of a digital product, you will be sent an email to your nominated email address with a link to access the digital file. If you do not receive this email to your main inbox, please check your Junk or Spam folders.
The link to access your digital products will expire within 30 days, so please ensure that all relevant documents and files are downloaded within 30 days of purchase. Should you need to access the link again, please contact ERA Calligraphy at ellie@eracalligraphy.com with proof of purchase requesting for the link to be shared with you again.
By purchasing a digital product, you agree that the content will be made available to you immediately.
You acknowledge that by accessing or downloading the digital content, you lose your right to cancel under the Consumer Contracts Regulations 2013.

4.6 COPYRIGHT

All products created by ERA Calligraphy are copyrighted, the copyright is owned by ERA Calligraphy. You and/ or any other party cannot copy or reproduce any products, tutorials or worksheets that ERA Calligraphy provide you with.
Any improper use of products, tutorials and/ or worksheets will be pursued.
Any material worksheets or online video tutorials must not be distributed or shared with anyone other than the customer or the intended recipient.

4.7 SAFETY

Due to small parts, please be aware that ERA Calligraphy's products are not suitable for children.

ERA Calligraphy reserves the right to update these terms and conditions at any point and without notice.