TERMS AND CONDITIONS

Please find below the terms and conditions for ERA Calligraphy. Please be aware that by proceeding with your order and paying the necessary deposit you accept these terms and conditions.

 

THE PROCESS

Your personalised quote and timescale will be provided based on your specific requirements. For any digital work, you will be sent proofs to review throughout the process. Included in your fee, is the provision of three iterations of your design. Should you wish to make any amendments after these three design proofs, there will be an additional fee calculated based on an hourly rate. You as the client are responsible for ensuring that all wording, spelling and layout on the designs are correct and that all information appears exactly as you want. ERA Calligraphy will not accept responsibility for any incorrect details or mistakes. Following written approval from you, the designs will be sent to print. This written confirmation signing off on the proof will be taken as confirmation that you are accepting responsibility for all of the information exactly as it is shown.

COPYRIGHT

All work produced by ERA Calligraphy is copyrighted and held by the company. You and/ or any other party cannot copy or reproduce any proofs that I provide you with. Any improper use of the stationery and/ or designs will be pursued. 

PROVISION OF INFORMATION AND MATERIAL

Please ensure that all information such as guest names and addresses are provided accurately and in the format that you would like them to appear on your stationery. Where provided, please use Excel templates sent by ERA Calligraphy to enter guest details such as names and addresses to ensure that format is correct. Should it be necessary to spend any time re-formatting the information that you have provided, you will be charged at an hourly rate. ERA Calligraphy will not accept responsibility for spelling mistakes or incorrect information that you provide.  Any subsequent additions or amendments required will be charged on your final invoice. If ERA Calligraphy is writing onto stationery that you intend supply, please provide an additional 20% of the material to allow for human error.  

QUALITY CONTROL 

Please be aware that samples and proofs may differ slightly from your finished product due to variations in the printing and hand finishing process. You may notice a difference in the texture, colour, size and positioning of your stationery. These variations are not classed as a fault. ERA Calligraphy recommends printing all of your proofs for your review as colour and detail will appear differently on your screen compared to print. However printing carried out on your domestic printer will differ to your finished product. ERA Calligraphy cannot guarantee an exact match.

PAYMENT 

ERA Calligraphy requires payment of a 50% deposit before any work can commence. For work including any printed material, the remaining fee will be payable before printing. The remaining fee for all other work will be payable prior to shipping. ERA Calligraphy's preferred means of payment is by bank transfer. All payment must be received within 14 days of invoicing. Following receipt of the deposit, work will commence and will be completed to a timescale as agreed upon booking. Should there be any changes or additions to be made following payment of deposit, the balance will be added to the outstanding invoice. Please be aware that any amendments to the initial booking may alter the completion date of the project.

CANCELLATION

If for any reason you should need to cancel an order, ERA Calligraphy will be unable to refund any fees already paid once the work on your order has begun. In the unlikely event that ERA Calligraphy should need to cancel your order, you will receive a full refund. 

POSTAGE

All orders will have an additional standard fee for postage and packaging of £25. All orders will be posted using Royal Mail Special Delivery, which will be tracked and insured. You will receive a tracking code via email once the package has been sent. Please ensure that there will be someone at your specified address to sign for your delivery. ERA Calligraphy will not accept responsibility for items lost in the post or delayed due to postal strikes or circumstances out of our control.

MARKETING

ERA Calligraphy may use copies or photographs of the stationery produced for you for the purpose of marketing. This may include photographing your stationery to appear on the ERA Calligraphy website or social media, or including them in sample packs to show to prospective clients as demonstration of the services that ERA Calligraphy can offer. Any addresses will not be photographed or will be obscured from any images used for marketing purposes.

Please note that the business logo for corporate clients may be added to ERA Calligraphy's website under 'Clients and Collaborators', unless otherwise agreed.

ONLINE STORE

Please note that ERA Calligraphy does accept returns from purchases through the Online Store. Orders from the Online Store will be posted using Royal Mail Second Class delivery, and you will be notified when your parcel has been dispatched. Please note that ERA Calligraphy will not accept responsibility for items lost in the post or delayed due to postal strikes or circumstances out of our control. Should you require, ERA Calligraphy can provide proof of postage upon request. Should you have any issues following a purchase, please get in touch to discuss any issues that you may have. 

© ERA CALLIGRAPHY 2018 - 2020

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